Soteria watches

mCareWatch SMW16 ‘Soteria’ mobile phone tracker watch & personal emergency alarm

The SMW16 ‘Soteria’ is the newest in mCareWatch’s signature range of devices. Named for the Greek goddess of safety, its 3G network connectivity and practical features make it the most advanced, easy-to-use wearable device on the market.

An all-in-one watch, mobile phone, personal emergency alarm, GPS tracker and medical alert, in case of emergency the SMW16 ‘Soteria’ can be linked to a 24-hour emergency personal monitoring service or auto-dial up to three different family, friends or carers.

It also links to our ConnectiveCARE™ platform and mCareWatch smartphone app, enabling both wearers and carers to access all the additional information, support and features the platform offers.

Unlike emergency pendants, the watch, GPS tracking, personal emergency alarm and other features work anywhere there is mobile coverage, offering independence, mobility and confidence to wearers and carers alike – it’s affordable freedom and peace of mind.

The SMW 16 ‘Soteria’ is independently quality tested and meets relevant Australian (RCM) & European (CE) Standards.

CHOICE Magazine ‘Personal Alarms’ Review

The mCareWatch SMW 16 ‘Soteria’ was recently reviewed in the CHOICE ‘Personal Alarm’ buying guide (April 2017) and was one of only three products to receive a positive review.

Affordable safety and peace of mind

The SMW16 ‘Soteria’ is affordable for any family, with easy purchase and payment options to suit every budget.

Funding Assistance

Some Australians may be eligible for Government or other assistance paying for their SMW16 ‘Soteria’ watch.

Check this list of funding options to help you decide if you should consider applying for assistance.

mCareWatch SMW16 Features

TIME

Tells time like any other watch with both analogue & digital display
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AUTO-ANSWER

Watch auto-answers incoming calls from up to 20 pre-set contacts without wearer’s need to touch watch screen

CALLS

Watch can make and receive calls – opening up loud speaker allowing two-way conversation.

LOCATION FINDER

Location finder and tracking capability using GPS, GSM (mobile towers) and Wi-Fi.

EASY TO CHARGE

Easy-fit magnetic recharging cradle that is easy to use. Low battery alerts also sent to carers.

GEO-FENCE

Set up perimeter safe perimeter area and be notified via mobile SMS and email when watch exits the area.

SOS BUTTON

SOS Button automatically dials 3 pre-set contact numbers. If the first SOS contact does not answer, watch automatically dials second SOS contact.

CARER'S WEB PLATFORM

Manage, configure, set up and monitor device via ConnectiveCARE Platform.

FAMILY SPEED DIAL

Calls 3 pre-set contact numbers automatically by pressing their photos displayed on watch.

REMINDERS

Set customised medicine and other appointment alarm reminders.

BUILT-IN MICROPHONE & SPEAKER

Allows hands-free calls.

MOBILE PHONE SUPPORT APPS

iPhone (iOS) and Android (Google Play) mobile apps allow you to monitor watch location and update settings.

SMW16 ‘Soteria’ features

• Tells the time like any other watch with both analogue & digital display

• Makes two way calls; answers, ends or reject calls; auto-answer function means wearer does not need to to press any buttons to answer an incoming call (dementia)

• Location finder and tracking capability that works indoors, outdoors and overseas using GPS, GSM (mobile towers) and Wi-Fi

• Set up defined safe perimeter area (‘geo-fence’) & receive SMS and email alerts when the watch leaves safe zone

• SOS Emergency Button automatically dials 3 pre-set contact numbers or 24-hour emergency monitoring service (these pre-set contacts can be changed at any time)

• Easy-to-use touchscreen – no fiddly buttons

• Camera and video capability, upload photos of family and friends to make it easier to identify and call them

• Call 3 pre-set numbers automatically via screen photos of family members, plus easy speed-dial and auto-answer for up to 20 pre-set contacts

• Links to ConnectiveCARE™ platform and mCareWatch mobile app enabling monitoring, reporting & locating the watch on laptop/computer/tablet

• Provides customised medicine and appointment reminders via ConnectiveCare

• Connects via Bluetooth 4.0 with separate BT biometric devices to measure blood pressure, blood glucose and weight (optional extra launching late 2016)

• Easy-fit and easy-to-use magnetic recharging cradle: click and charge in only 2.5 hours

• Provides local weather information

• Make silent emergency SOS alarm via gesture (domestic violence & lone workers)

• Independently quality tested and meets relevant Australian (RCM) & European (CE) Standards.

• Available in black or white

mCareWatch smartphone App

realtime location finder for Anywhere, Anytime, Connected Caring

The mCareWatch smartphone app is the go-anywhere companion to the SMW16 ‘Soteria’. Through the app, using GPS, mobile phone and Wi-Fi technologies, you can access the ConnectiveCARE platform and pinpoint the wearer’s position to within a few metres.

Wearers are free to live independently and go where they please – without triggering a false alarm. Carers can find out where their loved ones through the mCareWatch app anywhere, anytime they have their smartphone handy.

If you’re not on the go, you can also log into the ConnectiveCARE platform directly from your home computer or tablet to see all the same information.

The mCareWatch app works with any iPhone or Android smartphone. It links with the ConnectiveCARE platform to give you:

  • Remote Watch Status

  • GPS Location

  • SOS Emergency Alarms

  • Geo-fence Detection

  • Tailored Medication Reminders

  • Receive Low Battery Alerts

mCareWatch SMW16 on Display

Demo Locations Around Australia

NSW & ACT

mCareWatch Pty Ltd Head Office Unit 109, 46-50 Kent Rd, Mascot, NSW 2020 Tel: 02 80464860 Independent Living Centre NSW Westpoint, Shop 4019, Level 4, 17 Patrick St, Blacktown NSW 2148 Tel: 02 99125800 ACT Variant Solutions PO Box 267, Gungahlin, ACT 2912 Contact: Greg Jones Mobile: 0488 241 522

VIC

Independent Living Centre Shop C1, Central West Shopping Centre, 67  Ashley St, Braybrook, VIC 3019 Tel: 03 9362 6111 www.yooralla.com.au

QLD

LifeTec Brisbane Reading Centre, Cnr Newmarket & Enoggera Roads, Newmarket QLD 4051 Tel: 07 35529000 www.lifetec.org.au LifeTec Townsville Domain Central (Shop G3-A), 103 Duckworth St, Garbutt, QLD 4814 Tel: 07 47595600 www.lifetec.org.au

SA

Independent Living Centre SA 11 Blacks Road Gilles Plains SA 5086 Tel: 08 82665260 www.ilcaustralia.org.au

WA

Independent Living Centre WA The Niche 11 Aberdare Road, Nedlands, Western Australia, 6009 Tel: 08 93810600 www.ilc.com.au

SMW16 ‘Soteria’ Watch Pricing

How much does the SMW16 ‘Soteria’ cost?

 

The total upfront price for the SMW16 ‘Soteria’ is $513.

 

You pay $399 for the watch, $99 for the setup activation & access to the mobile app and ConnectiveCARE platform, plus $15 delivery.

You then choose a mobile phone and monitoring plan to suit your needs. You can opt for a self-managing plan, where the SMW16 ‘Soteria’ automatically calls up to 3 designated carers family members in case of emergency, with no external monitoring service involved.

Or you can choose the additional emergency back-up of 24-hour monitoring by a specialised service. There’s a phone and monitoring plan to suit every need.

Every plan type gives you access to the mCareWatch mobile app and ConnectiveCARE platform.

 

1. Buy the watch outright with a Telstra Pre-paid SIM Card Plan:

$513 with Self Manage Plan plus the Telstra pre-paid phone plan of your choice. The mCareWatch SMW16 is delivered to you with a pre-installed Telstra pre-paid SIM card which you will need to activate. You pay / top up the monthly pre-paid SIM card credit yourself according to your chosen Telstra pre-paid plan.

 

2. Buy the watch outright with mCareWatch SIM Card on a Self-Manage Plan:

Monthly $24.99, pre-paid for 6 months for $129.99 or pre-paid for 12 months for $249.99.

 

3. Buy the watch outright with mCareWatch SIM card and 24-hour Monitoring Service Plan:

Ongoing Service Plan can be paid Monthly $49.99, pre-paid for 6 months for $259.99 or pre-paid for 12 months for $469.99.

 

Purchase the SMW16 ‘Soteria’ watch in three easy steps.

1. Select your colour

2. Choose your SIM card Service Plan type (the watch connects to the Telstra mobile phone network provider and plan like any other mobile phone)

3. If you are using the mCareWatch SIM card please select your on-going payment type (paid Monthly, Pre-Paid for 6 months or 12 months)

 

Your SMW16 ‘Soteria’ will be configured and sent to you, ready to use, anywhere in Australia.

The SMW16 ‘Soteria’ phone and monitoring plans in detail

The SMW16 ‘Soteria’ delivers affordable safety and peace of mind. Choose from three different plan options to suit your needs and budget.

Payment Plans

Testimonials

“I have been wearing the SOS Mobile Watch for close to two years and I’ve been very happy with it. I have only had to use the watch on one occasion when I had an emergency and it didn’t let me down. I managed to press the SOS button which called for help and my carer was able to organise the ambulance on my behalf. It’s a fantastic product which provides me with security and I’ve been telling everyone about it.” Murray Davidson

Bermagui, NSW

“The SOS Mobile Watch from mCareWatch saved my mother’s life. My mother was having chest pains and pressed the red SOS emergency button and it worked perfectly. I was at work at the time of the emergency and answered the incoming call from mum and was able to talk to her and find out that she needed help. After talking to mum I called for an ambulance and then called my mother back on the SOS Mobile Watch to reassure her that the ambulance was on the way and that I would meet her at the hospital. I’m so glad your product is on the market – thank you!” Lawrence Hawthorne

Hamilton, QLD

“The SOS Mobile Watch has been a huge asset to my elderly mother’s personal security since its purchase and we have enjoyed a peace of mind of always being able to be in touch. A couple of times it has proved its value in emergency situations.” Carl Trotter

QLD

“It’s not very often that a product changes people’s lives, but the SOS Mobile Watch certainly does. My mother has been wearing the SOS Mobile Watch for over two years and it has changed her life for the better. But the only thing better than the SOS Mobile Watch is your customer service.” Paul Neville

NSW

“Our inner-city Aged Care facility is home to three residents, proud wearers of the mCareWatch SOS Mobile Watches. Because of these wonderful devices, so much more than a mere watch, they can get about town again. They can meet friends, go to church or visit the pub, and all the while know we can find them and guide them home. Lost, confused, frightened? No more! They now feel free AND safe! It’s no exaggeration to say that their quality of life has improved dramatically, thanks to their SOS Mobile Watch.” Ross Conlan

Director of Nursing/Manager, St Vincent de Paul Society NSW (Frederic House)

The SOS Mobile Watch is an amazing and tremendous product and I believe you should receive a Nobel Peace Prize. I have been able to call mum at any time and she doesn’t have to press any button and I can still talk to her. When mum gets confused about what day it is she can still press the button on the watch and be informed. Many of our family and friends who are of a similar age to my mum wear the emergency pendants which only work while at home, while your SOS Mobile Watch works everywhere. I have spent quite some talking about the benefits of the watch to my family and friends. The SOS Mobile Watch has helped mum a lot and given her constant security all the time. It keeps us constantly in contact all the time. Anah Epifanidis, VIC

I have been wearing my SOS Mobile Watch for over six months and I have been very impressed with it. My two daughters bought the watch for me as I am alone quite often and they ask me to wear it every day in case I ever need to call them in an emergency. I am very pleased with it and appreciate the excellent service as well. Doug McPherson, VIC

Having an mCareWatch personal emergency alarm for my mother is pure peace of mind! I love the way I can call her and it is answered automatically. The staff are fabulous and extremely helpful! Helen Savory, NSW

I am very happy with the SOS Mobile Watch and think it is a wonderful product. My husband has dementia and is wearing the watch every day and I now feel a little more peace of mind knowing that he is wearing the watch. I am able to find out where he is through my mobile app and also call him and the watch automatically answers when I call which is great as he doesn’t need to remember to press any buttons on the watch. I am thrilled with the SOS Mobile Watch and only wish something like this was available when my mother was alive as she wore a traditional emergency pendant but I know she would’ve preferred wearing the watch. Pam Woolfe, NSW

Guys, Last year my Dad lost his battle with lung cancer, in the last few months he was still able to be independent to a large degree thanks to his “Batphone” (SOS Mobile Watch). Simply an awesome gadget. He did use it once when he could not get out of bed and was barely conscious all he did was press the button…..when my phone lit up with DAD’S BATPHONE (SOS Mobile Watch) not much needed to be said I just went to him and got him the help he needed. Highly recommend it. Ralph Kowalczyk

TIm Graham image
My mother has been wearing the SOS Mobile Watch for over a year now and because I don’t live in the same area, it provides me with a peace of mind to know that if anything happens she will be able to press the SOS button and will automatically call me. Recently, she had a fall at home and was able to press the SOS button which automatically called me and I was able to help her. A great product and I would recommend to anyone looking for peace of mind for their loved ones. Tim Graham, Tempe, NSW

FAQ

General

What is the ConnectiveCARE platform?
ConnectiveCARE platform and is accessible via the mCareWatch website www.mcarewatch.com.au. The ConnectiveCARE platform allows the carers, family and service providers to connect with the device via their computer, laptop or tablet. When you purchase the watch, you will be provided with a Username and Password to login to the ConnectiveCARE platform and mobile app and be able to do the following: add wearer’s contact details, view battery life, location tracking report, view SOS Location report, setup customised reminder alarms for the wearer, view activity reports and setup a geo-fence perimeter area and be alerted when the watch exits the geo-fence.
Does the mCareWatch work outside my home?
The mCareWatch works anywhere and anytime you have mobile phone coverage. Unlike traditional emergency pendants that are connected to a telephone line and base station, the watch works just like a mobile phone and can make emergency calls by simply pressing the SOS red button.
What are the colours options for the mCareWatch?
The mCareWatch SMW16 is available in black and white.
Will my contact details (email and mobile phone) be used for other purposes other than communication with mCareWatch?
Please refer to our Privacy Policy on our website. We will not use your contact details other than to communicate with you directly.
Is my personal information secure?
Yes all your personal information is secure. Your personal will not be disclosed to any other person, body or agency unless:

  • You give us permission
  • It is authorised or required by law
  • It meets one of the other exceptions in the Australian Privacy Principles
Is it safe to wear the mCareWatch on the wrist?
The mCareWatch has passed all tests and meets all Australian standards in relation to the Australian Communications and Media Authority (ACMA) standards under the Radiocommunications Act 1992 and the Telecommunications Act 1997.

Post Purchase

Will the mCareWatch work overseas?
Yes the mCareWatch will work overseas however, you will need to activate global roaming. If you are using the mCareWatch SIM card you will need to let us know at least four (4) weeks prior to departure. We will need to activate global roaming to make, receive calls and send data. Additional charges apply and call charges will be charges at international global roaming rates.
How long does it take from ordering and payment to receiving the SOS Mobile Watch?
Once payment has been received and if you live on the Australian Eastern seaboard you will receive the watch device within seven (7) to eight (8) business days and up to ten (10) business days for deliveries to WA, SA and NT. An express delivery service can be organised for any deliveries within 5 working days for an additional fee.
Can I have the mCareWatch delivered to another address other than my own?
Yes, when payment is being processed you will be asked to confirm delivery address for the Watch device.
What do I need to program and set up on the mCareWatch before it is ready for use?
If you purchase the Telstra pre-paid SIM card on Self Manage Plan you will receive the watch with a pre-installed SIM card that you will need to activate and add credit for voice calls and data. If you purchase the mCareWatch SIM card on Self Manage or Monitoring Service Plans, the mCareWatch will be set-up with activated SIM card and SOS contacts pre-programmed and ready for use when it arrives. All three SOS auto-speed-dial carer numbers are programmed by us prior to delivery. Carers will be able to change and update the pre-programmed contact numbers anytime via the Mobile APP or the Carer’s ConnectiveCARE platform.
Who is responsible for repairing faults and maintenance?
mCareWatch are responsible for all faults and maintenance of the device during the first twelve (12) months. Please note the mCareWatch SMW16 is not waterproof and cannot be worn in the shower or while swimming.
What does my SIM card Data Plan include and what are my responsibilities?
For the mCareWatch SIM card Plan options, the SIM card inserted into the watch includes limited emergency voice calls and data.The SIM card plan includes ten (10) minutes of national voice calls and 10MB data each month. Additional charges apply if you exceed these thresholds per month. If you exceed the 6 minutes of national voice calls per month you will be charged $1.99 (inc GST) per minute for national voice calls and $2.80 (inc GST) per 500KB of data. For the “Telstra Pre-Paid SIM card’ Plan, you must ensure the SIM card has sufficient voice calls and data.
What is your Returns Policy?
If you experience any service problems with the device please call our office (1300 188 557) and we will endeavour to resolve issue over the phone in the first instance. If however the device is found to be defective, we will replace the device within the first 12 months at no cost to you. Please note that the 12 month warranty does not include any damage caused by water, abuse, misuse, vandalism, attempted unauthorised repairs, faulty electrical or other causes other than by normal wear and tear. To replace the device you must first send the watch in the original unit carton, including all items originally packaged with the device (re-charge USB cable and unit carton) to; mCareWatch Pty Ltd Suite 109, 46-50 Kent Rd Mascot NSW 2020 You must also include in the return package; an invoice number, your contact details (purchaser and watch receiver details), and a description of the problems and issues faced while using the watch. Please note that the return package delivery charge will need to be paid by you, however this charge will be credited to your nominated credit card or bank account upon receipt of the return package. Please allow for up to 7 business days for this refund to appear in your account/credit card. We recommend that you return the return package by registered post as we will not be responsible for the package that is not delivered to us.

Pre Purchase

How are credit card payments processed?
We use PayPal or Ezidebit as our online payment gateway. You may also pay via by calling our help line 1300188557 or via EFT and cheque. If you have any questions or need any assistance with your payment, please call 1300 188 557.
Do I need a PayPal account to make a payment using my credit card?
Yes you will need to have a PayPal account (or will need to create a PayPal account) if you choose to pay via this method. Please note we can also accept orders over the telephone if you choose to pay via credit card or directly from your bank account.
What details will appear on my credit card statement?
The name displayed on your transaction credit card statement will be ‘MCAREWATCH’.
Are there any hidden costs?
No. You will be informed exactly how much you need to pay including the one off activation fee.
What is the Warranty on the SOS Mobile Watch?
The warranty available is twelve (12) months from the date of receipt of the watch.
How much is the delivery fee?
All Plans include free shipping for purchases within Australia. If you require express delivery within Australia a flat fee of $15.00 per package applies (1 x SOS Mobile Watch per package).
How will it be delivered?
We use Australia Post to deliver every order within Australia

Product Details

What is included in the ‘Telstra Pre-Paid SIM card on Self Manage’ Plan?
All Payment options include the mCareWatch $399, a set up fee of $99 and delivery fee of $15 (total: 513). You will then need to select a Service Plan for the SIM card and access to the mobile app and platform. If you select the ‘Telstra Pre-Paid SIM on Self Manage’ Plan you will receive the watch with a Telstra Pre-Paid SIM card installed and will have to activate the SIM card with Telstra. You will also need to add credit to that SIM card for voice calls and data on the SIM card. This Plan also includes 12 months access to the mobile app and ConnectiveCARE platform for the family, friends and carers to connect to the watch. After the 12 months, you can renew the access to the mobile app and ConnectiveCARE platform for a further 12 months for $119 or pay a monthly fee of $12.
What is the difference between the 'Telstra Pre-Paid SIM card & the mCareWatch SIM card on Self Manage Plans?
The ‘Telstra Pre-Paid SIM card on Self Manage Plan’ includes a SIM card that you will need to activate with Telstra and also ensure that there is enough credit for voice calls and data each month. You are fully responsible to ensure the Pre-Paid SIM card is active and with sufficient credit. The mCareWatch SIM card on Self Manage is activated by mCareWatch and includes 10 minutes of out going voice calls for emergencies and 10MB of data per month. Both Plans are on Self Manage which means that the SOS calls from the watch are answered by the wearer’s family, friends or carers (3 pre-set emergency contacts).
What is the difference between 'Self Manage' and the 'Monitoring Service' Plan?
The watch has a red SOS emergency button that when pressed will call pre-set emergency contact numbers. On the ‘Self Manage’ Plan, these SOS emergency calls from the watch are answered by the wearer’s family and friends. On the ‘Monitoring Service’ Plan, the SOS emergency call is answered by our 24-7 monitoring service call centre that will be able to speak to the wearer, call emergency services and also locate the wearer’s location.
Can I buy the mCareWatch without the SIM card service plan and subscription?
No you must purchase the watch and select a service plan as this includes the SIM card with emergency calls, data, setup activation fee, mobile app and access to the carer’s ConnectiveCARE platform. The watch without a SIM card is a watch that only tells the time.
What is the difference between selecting the Pay Monthly, 6 Month and 12 Month subscription service plans?
The only difference is the price you pay for each plan. The Monthly Plan is paid month to month and you pay as you go. The 6 Month is a discounted price paid upfront for the 6 month access, while the 12 Month Plan is a further discounted price paid upfront for the 12 months access.
Can I change the Service Plan from Self Manage to Monitoring Service Plan after I purchase the watch?
Yes you can change the Service Plan at any time by contacting mCareWatch (tel: 1300188557 or email: help@mcarewatch.com.au) and advising us of your decision to upgrade or downgrade your service plan.
If I purchase the 6 or 12 Month Upfront access plan and my father moves into palliative care can I cancel the service and receive a refund?
All purchases are final and no refund will be given for unused portions of your service subscription plan.
If I buy the 6 Month Upfront Plan, what happens after the 6 Months expires?
All three Subscription Plans with the mCareWatch SIM card (Paid Monthly/Paid 6 Months Upfront or Paid 12 Month Upfront) will automatically renew based on your initial term you selected. Your Service Subscription Plan will continue for the length of the initial term you select on your plan and at the end of your pre-paid subscription service plan, it will automatically renew for additional prepaid periods of the same length unless you choose to cancel prior to that renewal by calling is at 1300188557.
Can I change the Service Subscription Plan from Paying Monthly to paying 12 Months Upfront?
Yes you can change the Service Plan at any time by contacting mCareWatch (tel: 1300188557 or email: help@mcarewatch.com.au) and advising us of your decision to upgrade or downgrade your service plan.
What happens after the 6 Months or 12 Months period if I purchase the 6 Month or 12 Month Plans?
The subscription plans will auto-renew for a further 6 Months after the first 6 Month period ends and for a further 12 Months when the 12 Month Plan expires. Plans can be cancelled anytime and will not renew upon receipt of a cancellation notice one (1) month prior to the expiration of that plan, however no refunds will be issued if cancelled prior to the end of the 6 Months (Bi-Annual) or 12 Month (Annual) subscription plan terms
What are the payment options available?
You can pay via the following methods:

  • PayPal or Ezidebit (via your credit card)
  • Call us on 1300188557 and we can take your order over the phone
  • EFT: pay by transferring funds directly into our bank account
  • Cheque

NOTE: we do not accept American Express cards.

What is the size of the watch?
The mCareWatch is lightweight and easy-to-wear. It weighs 53 grams and the watch dimensions are 45mm x 45mm. The watch band width is 22mm and watch width is 15mm.
Is it difficult to use the mCareWatch?
The mCareWatch is very easy to use for the wearer. All they will need to do is wear it on their wrist like any other watch and remember to press the red SOS button in an emergency situation. The watch has it’s own mobile number that anyone can call and speak to the watch wearer. When the watch mobile number is called, the watch will ring and the wearer can answer the incoming call by simply touching the green handset on the watch screen. When the call is answered, the watch will open up a loud speaker and the caller and wearer will be able to communicate.
Do I need to use the Mobile APP?
The Mobile APP will be required for carers that would like to connect with the watch. When you download the Mobile APP (iOS and Google Play), as a carer you will be able to add and update the SOS emergency contact numbers, view the battery life remaining on the watch, view location of the watch, setup reminders for the watch wearer (medication), call the watch and setup geo-fence perimeter area and be alerted when the watch exits the geo-fence setup.
How do I download the Carer Mobile APP
The Carer Mobile APP is available to download FREE via the APP Store for iPhone and via Google Play for Android smartphones by searching ‘mCareWatch’. Carers can connect with the watch by simply downloading the mobile app on their smartphones.
What is battery life and how often does that watch need to be recharged?
The standby time for the battery is 72 hours. The battery will last between 1 to 2 days depending on what features are active and the usage of the watch. If the geo-fence and GPS tracking every 5 minutes is switched on, the battery will last between 12-24 hours. Other features such as the non-movement and video camera will also drain the watch’s battery.
How do you recharge the watch battery and how long does to take to recharge?
The mCareWatch has an easy-fit magnetic recharging cradle which takes between 2 to 2.5 hours to recharge.
How does the wearer call out from the watch?
For the mCareWatch SIM card on Self Manage and Monitoring Service Plan options – we recommend that the outgoing voice calls be used for the SOS emergency calls only. Please note there are unlimited incoming voice calls on all options. If you are on the ‘Telstra-Pre-Paid SIM card’ Plan, the wearer can make a call out by swiping the watch screen down and clicking on the green handset. This will bring up a keypad and you will be able to enter the contact number and then press the green handset to make the call.
How does the wearer activate the SOS call?
The wearer can either press and hold down the red SOS button (bottom right) for 3 seconds or when the watch face is displayed, press and hold down the red SOS button on the watch screen for 3 seconds.
What happens when the SOS call is triggered by the wearer?
The watch will automatically call the first SOS pre-set contact number on the watch. If the first SOS contact answers the emergency call, the watch will open up a loud speaker and the watch wearer will be able to talk to the first SOS contact. If the first SOS contact does not answer their phone, the watch will stop calling them and then commence calling the second SOS pre-set contact number. If the second pre-set SOS contact does not answer within 5-6 rings, the watch will stop and the call the third pre-set SOS contact number.
What happens if the SOS call is made and it reaches voice mail?
The watch has a ‘voice mail’ feature which can be activated whereby all SOS pre-set contacts will need to acknowledge that they have received the SOS call from the watch by pressing ‘1’ on their phone’s handset. If the SOS contact does not press ‘1’ on their phone’s handset, the watch will end the call and start calling the next SOS contact.
What are the colour options for the watch?
The mCareWatch is available in black and white.
Do I need to use the mobile app?
The ‘mCareWatch’ mobile app will be required for family, friends and carers that would like to connect to the watch. When you download the mobile app, you will be able to update your carer contact details, update the SOS emergency contact numbers, upload photos of the wearer and carers, view the latest location of the watch, receive alerts when the watch battery is low and much more.
What is the difference between the mobile app and the ConnectiveCARE platform?
The mobile app and the ConnectiveCARE platform are essentially offering the same service however the mobile app can be used when you are on the go with easy access to the watch, while the ConnectiveCARE platform is best accessed via your computer, laptop or tablet. The ConnectiveCARE platform offers a lot more functionality and features such as geo-fence and non-movement, which can be set up and activated on this platform.

Have Questions? Contact mCareWatch

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