We’ve put together this resource page in order to highlight some of the funding options you might be eligible for. mCareWatch is an approved and authorised NDIS provider. We are looking forward to assisting you further – just ask us for a quote or contact us for further information on 1300 188 557.

The mCareWatch personal emergency alarm is Dementia Choice Accredited

Products endorsed by Dementia Choices are designed to create a dementia-friendly environment, allowing people with dementia to live as independently as possible for as long as possible.

Provider Name


Provider Number


Personal monitoring technology for senior Australians

Find out whether you are eligible today!

Commonwealth Home Support Programme (CHSP) service providers can use unspent 2019–20 funding to buy up to $1000 worth of personal monitoring technology for vulnerable clients during COVID-19. Older Australians receiving Home Care Packages can also use their packages to access monitoring services.

Can all CHSP providers use unspent funding on personal monitoring technology?

Any CHSP provider with unspent funding in 2019-20 is able to use these funds to purchase personal monitoring technology for clients whose personal health and safety is at risk during the COVID-19 crisis.

Visit this link for more information.

What personal monitoring technology can be purchased and at what cost?

With client agreement, CHSP providers may purchase up to $1,000 worth of personal monitoring technology including:  personal monitoring systems which, through the push of a button or automated technology, send an alert to a monitoring centre or family member in the case of an emergency, such as a fall or health crisis;  network access subscriptions and 24/7 monitoring services (for personal and home alarms) for up to 12 months (which must be purchased in 2019-20); and  technical training, initial set-up support and ongoing support for clients with their personal monitoring system. A range of technology options are available in the private market, and the Department does not recommend any particular brand or device. CHSP service providers will need to source the monitoring equipment themselves with a view to accessing equipment that best meets the needs of the client. The Department of Health notes that in Australia the relevant Standard for personal monitoring technology is AS 4607 (personal response systems). This Standard specifies the minimum performance, design and operation requirements for telecommunications based personal response systems.

More information is available via this link. 

Which clients are eligible?

Existing CHSP clients where social isolation due to COVID-19 is creating health and safety risks.

Clients which may fall into this category include:

  • clients with dementia (who may be at risk of wandering or accidents);
  • clients with an elevated falls risk;
  • clients who live alone (or with a partner who could not help if an incident were to occur); or
  • clients who have limited or no family/friends to provide routine check-ins or support if required.

CHSP providers are responsible for working with clients to determine whether they have a need and willingness to use personal monitoring technology. It does not require an aged care assessment. CHSP providers may access a range of different types of monitoring technology available in the private market. There may be a financial contribution required by clients depending on the technology chosen. Providers who are approached by new clients requiring this technology in urgent circumstances due to COVID-19, may provide one-off assistance in accordance with the assessment rules allowing six-weeks support without the need for an assessment.

More information is available via this link. 

How do CHSP Providers report any funding spent on personal monitoring technology?

All CHSP Providers are required and able to report funding spent on personal monitoring technology in DEX.

More information is available via this link. 

Can CHSP Providers purchase IT for social connection?

CHSP providers, funded to provide social support individual or group, can use grant funds to purchase IT, such as tablets, smart devices, and internet subscriptions to help connect older people to their family, carers and social groups under existing CHSP grant rules.

This support should be capped at $500 per person per year (or up to $1,000 in exceptional circumstances) in accordance with CHSP arrangements for other aids, equipment and assistive technology. This is not an option at the moment for CHSP providers not funded to provide social support.

More information is available via this link. 

What does this mean for home care providers?

Home Care Package care recipients will also be able to use their packages to access personal monitoring services to keep them safe at home.

In addition to personal monitoring, to help care recipients stay connected with loved ones and their community, Home Care Package funds can also be used to:

  • Purchase suitable digital technology and video conferencing equipment that meet their needs and
  • Access assistance in setting up and learning how to use the technology.

Coronavirus (COVID-19) 3 Home Care Package funds cannot be used for:

  • Phone and/or internet plans or
  • Entertainment activities, such as streaming subscriptions and paid apps.

Home care providers should:

  • Support this engagement with assistive technology through a discussion with your care recipient in line with the framework set out in the Home Care Packages Program Operational Manual: A guide for home care providers
  • Assist care recipients to choose the care and support that best meet their goals, care needs and preferences within the limits of the resources available and
  • Consider the reasonable costs and best use of Home Care Package funds when determining the type of equipment and range of functionality required (it is not generally expected that care recipients will require top-of-the-range equipment to stay connected).


  • Home Care Package care and services must be consistent with the Care Plan
  • As care needs change while the effects of the ongoing COVID-19 pandemic unfold, you should review the Care Plan in consultation with care recipients
  • The purchase of suitable equipment should be reflected in the Care Plan as being needed to meet care needs and goals and
  • The Care Plan should also specify whether the equipment is leased, who owns it and who is responsible for any ongoing maintenance and repair costs.

More information is available via this link. 


My Aged Care is the Australian Government’s starting point on your aged care journey. Find and access the government-funded services you need.

I need assistance in my home.
My Aged Care

My Aged Care is the Australian Government’s starting point on your aged care journey. Find and access the government-funded services you need.

There are two types of care needs you could be assessed against:

1. Commonweatlth Home Support Programme

It’s an entry-level program to help those who need a low level of support to keep living independently. Only recommended to those who need one or two services.

2. Home Care Packages

More complex program and designed for those with greater or more complex care needs.

Call: 1800 200 422

I'd like the mCareWatch as part of my Home Care Package.

Home Care Package

The new HCP program through the federal government’s government’s “My Aged Care” encourages the use of innovative care through digital technologies at any funding level. Section 4 of the guidelines now specify the use of telecare and telehealth solutions such as the mCareWatch and the ConnectiveCARE platform. That means if you are eligible for HCP package assistance, you may be eligible for funding assistance for your mCareWatch device.

Specifically, the guidelines state: “Where safe, effective and clinically appropriate, home care providers are encouraged to use innovative and digital delivery options to provide services to consumers. This could include the use of telehealth, video conferencing and digital technology, such as remote monitoring and other assistive technology.”

Call: 1800 200 422

How do I get assessed and what are the wait times?
Apply for an assessment

The first stage is to find out if you are eligible for subsidised aged care. This involves a two-part assessment process that understands your needs and what services could help you. It starts with a simple phone call followed by an in-person assessment.

Follow this link for further information.

Call 1800 200 422

Wait times

There is a lot of demand for Home Care Packages. So, although you are approved for a package, there may be a wait before one can be assigned to you. There are things you can do while you wait so that you are ready to set up your care services when a package becomes available.

Access more information about specific wait time estimates via this link.

Call 1800 200 422


You might be eligible for assistance via the NDIS. Please double check your eligibility or contact any of the service providers for further assistance.

Younger Onset of Dementia and the NDIS.
The National Disability Insurance Scheme (NDIS) is the new way supports will be provided to eligible Australians with a disability or disease such as younger onset dementia.

The purpose of the NDIS is to provide people with greater choice, individualised support and the flexibility to manage these supports.

For further information and assistance visit Dementia Australia. 

Call: 1800 100 500

I'd like more information about dementia care.
Dementia Daily is an accessible, community oriented support centre run by Alzheimer’s Australia that invites comments and interaction from a caring group of users. Includes links to the latest in research, events, shared stories from real life carers and those living with dementia and good quality fact sheets.

Call: 1800 100 500

Alzheimer’s Australia is a great resource online helping those who care for someone with dementia.

What is DBMAS and am I eligible?

Dementia Behaviour Management Advisory Sources is a national free service funded by the Australian Government. It is operated and administered by Dementia Support Australia (DSA) in partnership with Hammond Care.

It is a good access point to find services and support, from assessment and diagnosis through to referral to other services and more. It contains useful information and practical tips for family carers as well as care workers. There are some eligibility requirements for certain services but information is free.

Call: 1800 699 799

mCareWatch is Dementia Choices accredited!

The mCareWatch mobile personal emergency smartwatch has met the Dementia Choice standards and received accreditation endorsement status.

Endorsed by Dementia Choices

Products endorsed by Dementia Choices are designed to create a dementia-friendly environment, allowing people with dementia to live as independently as possible for as long as possible.

Care organisations can be confident that products endorsed by Dementia Choices provide excellent solutions to the environmental issues often experienced by people living with dementia.

Every product endorsed by Dementia Choices meets rigorous standards. Each is reviewed by an expert Dementia Centre consultant using the Dementia Choices rating tool before a peer-reviewed report is provided.


NDIS provides funding to people who have a permanent and significant disability.  

What is the NDIS and am I eligible?
What is the NDIS?

There are around 4.3 million Australians who have a disability. When it is fully rolled out, the National Disability Insurance Scheme (NDIS) will provide about 460,000 Australians aged under 65, who have permanent and significant disability with funding for supports and services. For many people, it will be the first time they receive the disability support they need.

The NDIS can provide all people with disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries and schools, as well as information about what support is provided by each state and territory government. You can access further information via this link.

Call: 1800 800 100

Am I eligible?

Check out this link for the qualifying criteria: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

How do I get approved?
If you visit the am I eligible page, you will find an NDIS checklist you can read to see if you are eligible.

If you meet the criteria and you would like to become a participant, call NDIS on 1800 800 110 and ask to make an Access Request.

If you are already receiving disability support services, the National Disability Insurance Agency (NDIA) will contact you when it becomes available in your area.

Please remember, if you do not receive any disability supports, make sure the NDIS is available in your area before you call to make an Access Request.

Visit this link for detailed information about the approval process.

Call: 1800 800 100

I need help with my plan.
NDIS Website

There are 3 aspects of your plan to consider:

  1. Creating your plan
  2. Using your plan
  3. Reviewing your plan and goals

To get ready for your planning meeting, think about your immediate support needs and your current and future goals. A comprehensive list of agencies and organisations that could assist you with the process could also be found on the NDIS websit. Follow this link for further information.

mCareWatch is an approved and authorised NDIS provider.

It means your plan could include the mCareWatch through the NDIS funding. We would need to provide you with a quote so please contact us for details.

mCareWatch is approved to provide support for the following categories:

  • Personal Mobility Equipment
  • Assistive Prod – Household Task
  • Assist Prod- Pers Care/Safety
Provider Name: mCareWatch
Provider Number: 4050006555


Further resources and information for older Australians and their carers. 

We’ve compiled a list of other useful resources and information that you might find helpful.

What is COTA and how is it relevant to me?
Council on the Aging

COTA Australia is the peak policy development, advocacy and representation organisation for older Australians, representing COTAs in every State and Territory and through them over 500,000 older Australians.

As well as the national organisation, there are COTA branches in each state which offer location-specific information. Both national and state-specific COTA websites are good starting points for accessing information about issues affecting older Australians (the links are in the footer section of the core website).

It’s a wonderful resource about support and services available to older Australians and amongst many things, it shares case studies and examples of how the elderly access services such as the Home Care Packages, amongst other.

I am a looking for a carer. Where do I find someone?
There are a number of organisations that could help and many of these assist by finding you a carer who would be suitable. Ask about the options of utilising your funding via the NDIS or your Home Care Package against these services.



Home Care Heroes


Carers NSW




Aged Care Guide


I am a carer - what resources are there to assist me?
Carers Australia

The national advocacy and support body for carers. The website offers a useful digest of information and resources to support carers including links to government support along with its own initiatives and programs. It also offers useful information about carers and the NDIS. You can link through the site to the Carer’s Association in your State or territory for location-specific information.

Carer Gateway

The official Australian government online and phone support site for carers, linking you directly with local support agencies nationally. It includes a guided search section that can help you navigate the caring maze if you’re just starting out, plus advice and information about caring for yourself. There is also a sensitive but practical section about planning for the end of life.


“I am very happy with the mCareWatch and think it is a wonderful product. My husband has dementia and is wearing the watch every day and I now feel a little more peace of mind knowing that he is wearing the watch. I am able to find out where he is through my mobile app and also call him and the watch automatically answers when I call which is great as he doesn’t need to remember to press any buttons on the watch.”

Pam Wolfe, NSW

“The mCareWatch saved my mother’s life. My mother was having chest pains and pressed the red SOS emergency button and it worked perfectly. I was at work at the time of the emergency and answered the incoming call from mum and was able to talk to her and find out that she needed help. After talking to mum I called for an ambulance and then called my mother back on the mCareWatch to reassure her that the ambulance was on the way and that I would meet her at the hospital. I’m so glad your product is on the market – thank you!”

Lawrence Hawthorne, QLD

“I have been wearing the mCareWatch for close to two years and I’ve been very happy with it. I have only had to use the watch on one occasion when I had an emergency and it didn’t let me down. I managed to press the SOS button which called for help and my carer was able to organise the ambulance on my behalf. It’s a fantastic product which provides me with security and I’ve been telling everyone about it.

Murray Davidson, NSW


 If you’ve got any further questions we haven’t been able to answer on this page, please call us on 1300 188 557. We are looking forward to speaking with you!