IMPORTANT: All SIM cards for the mCareWatch are powered by the Telstra 4G Mobile Network.
Introducing the mCareWatch
By purchasing the mCareWatch, you are not only getting Australia’s first 4G SIM-enabled personal emergency smart watch, but also the peace of mind knowing your loved ones wearing the watch can contact you anytime and call for help when required.
The mCareWatch is connected to a software platform called ConnectiveCARE, which is 100% owned, managed and maintained by the team at mCare. Your personal information therefore is protected and safe.
Prices start at $499 for the mCareWatch personal alarm – we program, set up and activate your watch prior to shipping. This way taking the guess work out of ‘getting started’ with the watch arriving ready to use. Based on your service selection, additional mobile service charges and shipping fees apply. Check out the shop for more details.
Everybody deserves to live their potential regardless of their limitations.
The mCareWatch personal alarm has been successfully integrated into lives of families with disabled children and young adults, dementia patients and adults who acquired a disability later in life. As a registered NDIS provider, we’ve helped thousands of people with disabilities live a fulfilling life.
Realtime location finder for Anywhere, Anytime, Connected Caring™
The mCareWatch smartphone app is the go-anywhere companion to the mCareWatch. Through the app, using GPS, mobile phone and WiFi technologies, you can access the ConnectiveCARE online platform and pinpoint the wearer’s position to within a few metres.
The mCareWatch app works with any iPhone or Android smartphone. It links with the ConnectiveCARE platform to give you:
- Remote Watch Status
- GPS Location
- SOS Emergency Alarms
- Geo-fence Detection
- Tailored Medication Reminders
- Receive Low Battery Alerts
Includes mCareWatch + Set-up
Plus select a Monthly or Annual Service Plan
Demo Locations Around Australia (by appointment only)
NSW & ACT
Independent Living Centre NSW Westpoint, Shop 4019, Level 4, 17 Patrick St, Blacktown NSW 2148 Tel: 02 99125800
ACT Variant Solutions PO Box 267, Gungahlin, ACT 2912 Contact: Greg Jones Mobile: 0488 241 522
FREQUENTLY ASKED QUESTIONS
What are the colour options for the mCareWatch?
The mCareWatch is available in black, however, the watch bands are detachable and can be replaced with a leather band or tan colour. Please note this is an additional price on top of the mCareWatch device.
What is the difference between the mCareWatch and your previous models?
The mCareWatch is a 4G (LTE), water resistant and most advanced connected smart watch available today. The mCareWatch application will enable the mCareWatch to do the following: make SOS calls, setup customised medication and reminder alerts, detect non-movement, geo-fence alerts, location tracking, monitor heart rate and share with emergency services and family, speed dial contacts that automatically call family member by pressing a photo of them. The mCareWatch application also includes access to the carer’s mobile app and web dashboard for family and friends.
Is the mCareWatch water resistant and can I wear it in the bath or while swimming?
The mCareWatch is rated IP67 water resistant and dust resistant which means you can wear the watch in the shower only but not in the bath or while swimming.
How long does the battery last on the mCareWatch?
How many carers can log into the carer’s mobile app and web dashboard (ConnectiveCARE)?
Will my mum/dad have to carry a smartphone around with the watch?
No, the mCareWatch is a connected 4G device with its own SIM card and can operate without a smartphone. If your loved one has a smartphone, they could look at the watch replacing their smartphone and becoming a 3 in 1 (watch, mobile phone and emergency alarm).
What type of warranty do you offer with the mCareWatch?
We offer a 12 months warranty on the mCareWatch. Please review the warranty conditions under our Terms and Conditions.
What happens when the SOS button is pressed?
Is it safe to wear the mCareWatch on the wrist?
The mCareWatch has passed all tests and meets all Australian standards in relation to the Australian Communications and Media Authority (ACMA) standards under the Radio Communications Act 1992 and the Telecommunications Act 1997.
Can I change the watch face?
The mCareWatch has over fifteen different watch faces to choose from including analogue, digital, black background and white backgrounds.
How are credit card payments processed?
What details will appear on my credit card statement?
How will it be delivered?
Will the mCareWatch work overseas?
How long does it take from ordering and payment to receiving the Watch?
What do I need to program and set up on the watch before it is ready for use?
What does my SIM card Data Plan include and what are my responsibilities?
The BASIC service plan includes a SIM card with 30 minutes of voice calls (outgoing) and 25MB of data per month. Additional charges apply if the watch wearer exceeds these minimum thresholds.
The STANDARD and PREMIUM Service Plans include unlimited voice calls and 1GB of data per month. Additional charges apply if you exceed the 1GB of data per month.
PRODUCT DETAILS QUESTIONS
If I purchase the 12 Months Upfront plan and my father moves into palliative care can I cancel the service and receive a refund?
What are the payment options available?
Call us on 1300188557 and we can take your order over the phone
Is it difficult to use the watch?
Do I need to use the Mobile App?
How do I download the Carer Mobile App?
What is battery life and how often does that watch need to be recharged?
How do you recharge the watch battery and how long does to take to recharge?
NOTE: Charge your watch in a cool and dry place. Keep the charging port dry and clean before charging.
Connect the charging cradle to the charger using the USB cable. Place your watch onto the charging cradle. Align and attach the charging port to the magnets of the charging cradle. You should see the battery level on the watch face.