

mCareMate is a discreet personal alarm that can be independently worn without the need to connect to a base station or landline. It was developed after extensive consultation with individuals, families and organisations that support the elderly and people with disabilities, and builds on our existing suite of specialised caring technology solutions.

An easy-to-use, reliable and secure device with ongoing support and 24/7 monitoring service options.
In addition to our existing mCareWatch technology, we’ve launched mCareMate as an alternative personal alarm for those individuals who prefer a pendant. Unlike other emergency alarms, the mCareMate is a stand alone device with its own SIM card and connected to our ConnectiveCARE platform developed, managed and supported by our Australian based team.
Setup and ready to use
How will that benefit me?
Built-in, two-way voice communication
How will that benefit me?
GPS and Wi-Fi Location Tracking
How will that benefit me?
On Demand Location
How will that benefit me?
Fall Detection Alert & Sensitivity Adjustment
How will that benefit me?
Low battery alerts
If enabled and setup – all SOS contacts will receive an SMS alert when the device battery is low and needs to be recharged.
How will that benefit me?
Certified IP67 water resistant
How will that benefit me?
Certified ‘Break-away’ Magnetic Safety Lanyard
How will that benefit me?
4G mobile network coverage
How will that benefit me?
Automatic SOS calls to pre-set contacts
How will that benefit me?
Long Lasting Battery
Device has an in-built battery which lasts between 3-4 days (depending on what additional features are switched on).
How will that benefit me?
Carer’s Web Portal and Mobile app
Access to mCare’s ConnectiveCare web portal and Mobile app, which allows carers to connect and access the device anywhere and anytime.
How will that benefit me?
Unlike other pendants, carers are able to change, update and configure the device settings via the web portal and not by sending SMS commands, which are a security flaw and allow anyone else to access the device information and location details.
Anti-Disturb Call Block Feature
How will that benefit me?
Geo-Fence
How will that benefit me?
Provides an alert notification to nominated SOS contacts when the wearer exits the geo-fence. SOS contacts will also receive an alert when the device is back inside of the geo-fence.
Easy-to-use recharger stand
How will that benefit me?
Belt Clip
How will that benefit me?

$549
Includes device, setup and activation PLUS 12 months service plan*
*Service Plan includes SIM card (SOS call + data) software & mobile app

How is mCareMate different from other personal alarms on the market?

Book an appointment for a product demonstration
FREQUENTLY ASKED QUESTIONS
There are a number of emergency pendants available on the market. Why should I select the mCareMate?
We are an Australian based company with over 7 years of experience selling assistive technology solution in this market. We are using the latest 4G technology and offer an easy-to-use, reliable and secure device with ongoing support.
We also setup every device and have it ready to use when it arrives, whereas many other alarms must be pre-set by you and configured using SMS commands, which expose your device to hackers and threaten your personal information and online security.
For the carers we offer an easy to use web portal and mobile app which allows you to update any settings and also keeps your personal data safe and secure in Australia. Other alarms use overseas software, which is not secure and your personal data could be hosted overseas (e.g. in China). Our software (web portal and mobile app) is owned by mCare and all data is hosted and managed in Australia.
Please click here to view the mCareMate v Other Pendant Comparison Table.
Will my mum/dad have to carry a smartphone around with the mCareMate?
Is the mCareMate water resistant and can I wear it in the bath or while swimming?
What happens when the SOS button is pressed?
How long does the battery last on the mCareMate?
What is the difference between the mCareMate and the mCareWatch?
Click here to view the difference between the mCareMate and mCareWatch (comparison table).
What type of warranty do you offer with the mCareMate?
Is the mCareMate available in different colours?
What happens if the first SOS contact does not answer the call when the SOS button is pressed?
Can I setup the mCareMate myself and not pay the setup and activation fee?
PRE-PURCHASE QUESTIONS
How are credit card payments processed?
What details will appear on my credit card statement?
How will it be delivered?
How long does it take from ordering and payment to receiving the mCareMate?
POST-PURCHASE QUESTIONS
Will the mCareMate work overseas?
What happens to the service plan after 12 months?
What do I need to program and set up on the device before it is ready for use?
What does my SIM card Data Plan include and what are my responsibilities?
IMPORTANT: All SIM cards are powered by the Telstra Mobile Network.
PRODUCT DETAILS QUESTIONS
If I purchase the mCareMate and my father/mother moves into palliative care, can I cancel the service and receive a refund?
Do I need a SIM card for the mCareMate?
How does the wearer activate the SOS emergency call?
Is it difficult to use the mCareMate?
How do I download the Carer Mobile App?
How do I recharge the mCareMate battery and how long does to take to recharge?
How does one make calls to the mCareMate?
How does the fall detection work?
Does the mCareMate work outside my home?
Can I use my own SIM card?
Is my personal information secure?
- You give us permission
- It is authorised or required by law
- It meets one of the other exceptions in the Australian Privacy Principles