IMPORTANT: All SIM cards for the mCareWatch HW2 are powered by the Optus 4G Plus Network. Please check your Optus 4G coverage prior to purchasing the mCareWatch.
Introducing the mCareWatch
By purchasing the mCareWatch, you are not only getting Australia’s first 4G SIM-enabled personal emergency smart watch, but also the peace of mind knowing your loved ones wearing the watch can contact you anytime and call for help when required.
The mCareWatch is connected to a software platform called ConnectiveCARE, which is 100% owned, managed and maintained by the team at mCare. Your personal information therefore is protected and safe.
Prices start at $499 for the mCareWatch – we program, set up and activate your watch prior to shipping. This way taking the guess work out of ‘getting started’ with the watch arriving ready to use. Based on your service selection, additional mobile service charges and shipping fees apply. Check out the shop for more details.
4G PENDANT LAUNCHING SOON!
REGISTER YOUR INTEREST!
Due to popular demand, the team at mCare is launching a 4G pendant on the Telstra network, called mCareMate.
With a powerful fall detection capability, an easy to activate SOS button and a 4G-SIM enabled connectivity, it’s an ideal companion for people who prefer a pendant. It will be available with our trusted and secure ConnectiveCare software platform coupled with support and emergency assistance.
mCareWatch + ConnectiveCARE Software Platform + App
SOS Button dials pre-set contact numbers or 24-hour emergency monitoring service. Multiple family members, friends, and carers can also receive an SMS and email alert when wearer activates the SOS button.
Location tracker works indoors, outdoors using GPS, GSM (mobile towers) and Wi-Fi, providing a map position of the wearer via the web dashboard or mobile app.
MEDICATION & APPOINTMENT REMINDERS
Provides unlimited customised medication and appointment reminders for the wearer and configured from the web dashboard (ConnectiveCARE).
FAMILY SPEED DIAL
Call up to 6 pre-set contact numbers automatically by pressing their photos displayed on watch.
Set up a defined safe area (geo-fence). Family members and carers will receive an SMS and email alert when the watch leaves the safe zone. Ranked #1 geo-fence feature in CHOICE Personal Alarm Review (2019).
Family and friends can receive an SMS or email alert when non-movement by the wearer has been detected.
WELLNESS & QUALITY OF LIFE
This feature enables the watch to check in on the wearer by asking a series of questions to ensure the wearer is safe and well.
HEART RATE MONITORING
Captures the wearer’s heart rate during an SOS emergency situation which can then be shared with paramedics or family.
MOBILE APP & DASHBOARD
Links to ConnectiveCARE platform and mCareWatch app, enabling monitoring, reporting and locating the watch on laptop/computer/tablet.
CAPTURE BLOOD PRESSURE & WEIGHT
Watch connects via Bluetooth with separate biometric devices to measure blood pressure and weight. Biometric vital signs can be collected and shared with wearer’s physician and family members.
Realtime location finder for Anywhere, Anytime, Connected Caring™
The mCareWatch smartphone app is the go-anywhere companion to the mCareWatch HW2. Through the app, using GPS, mobile phone and WiFi technologies, you can access the ConnectiveCARE online platform and pinpoint the wearer’s position to within a few metres.
The mCareWatch app works with any iPhone or Android smartphone. It links with the ConnectiveCARE platform to give you:
- Remote Watch Status
- GPS Location
- SOS Emergency Alarms
- Geo-fence Detection
- Tailored Medication Reminders
- Receive Low Battery Alerts
Includes mCareWatch HW2 + Set-up
Plus selected Monthly or Annual Service Plan
FREQUENTLY ASKED QUESTIONS
What are the colour options for the mCareWatch HW2?
What is the difference between the mCareWatch HW2 and your previous models?
Is the mCareWatch HW2 waterproof and can I wear it in the bath or while swimming?
How long does the battery last on the mCareWatch HW2?
How many carers can log into the carer’s mobile app and web dashboard (ConnectiveCARE)?
Will my mum/dad have to carry a smartphone around with the watch?
What type of warranty do you offer with the mCare Huawei Watch 2?
What happens when the SOS button is pressed?
Is it safe to wear the mCareWatch HW2 on the wrist?
Can I change the watch face?
How are credit card payments processed?
What details will appear on my credit card statement?
How will it be delivered?
Will the mCareWatch HW2 work overseas?
How long does it take from ordering and payment to receiving the Watch?
What do I need to program and set up on the watch before it is ready for use?
What does my SIM card Data Plan include and what are my responsibilities?
The STANDARD and PREMIUM Service Plans include unlimited voice calls and 1GB of data per month. Additional charges apply if you exceed the 1GB of data per month.
IMPORTANT: All SIM cards are powered by the Optus 4G Plus Network. Please check your Optus 4G coverage here https://www.amaysim.com.au/about/coverage
PRODUCT DETAILS QUESTIONS
If I purchase the 12 Months Upfront plan and my father moves into palliative care can I cancel the service and receive a refund?
What are the payment options available?
Call us on 1300188557 and we can take your order over the phone
Is it difficult to use the watch?
Do I need to use the Mobile App?
How do I download the Carer Mobile App?
What is battery life and how often does that watch need to be recharged?
How do you recharge the watch battery and how long does to take to recharge?
NOTE: Charge your watch in a cool and dry place. Keep the charging port dry and clean before charging.
Connect the charging cradle to the charger using the USB cable. Place your watch onto the charging cradle. Align and attach the charging port to the magnets of the charging cradle. You should see the battery level on the watch face.