IMPORTANT: All SIM cards for the mCareWatch HW2 are powered by the Optus 4G Plus Network. Please check your Optus 4G coverage prior to purchasing the mCareWatch.
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Introducing the mCareWatch 

By purchasing the mCareWatch, you are not only getting Australia’s first 4G SIM-enabled personal emergency smart watch, but also the peace of mind knowing your loved ones wearing the watch can contact you anytime and call for help when required. 

The mCareWatch is connected to a software platform called ConnectiveCARE, which is 100% owned, managed and maintained by the team at mCare. Your personal information therefore is protected and safe.

Prices start at $499 for the mCareWatch – we program, set up and activate your watch prior to shipping. This way taking the guess work out of ‘getting started’ with the watch arriving ready to use. Based on your service selection, additional mobile service charges and shipping fees apply. Check out the shop for more details.

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PENDANT LAUNCHING SOON!

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Due to popular demand, the team at mCare is launching a pendant on the Telstra network, called mCareMate. 

With a powerful fall detection capability, an easy to activate SOS button and a 4G-SIM enabled connectivity, it’s an ideal companion for people who prefer a pendant. It will be available with our trusted and secure Connective Care software platform coupled with support and emergency assistance. 

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mCareWatch + ConnectiveCARE Software Platform + App

SOS EMERGENCY

SOS Button dials pre-set contact numbers or 24-hour emergency monitoring service. Multiple family members, friends, and carers can also receive an SMS and email alert when wearer activates the SOS button.

LOCATION TRACKING

Location tracker works indoors, outdoors using GPS, GSM (mobile towers) and Wi-Fi, providing a map position of the wearer via the web dashboard or mobile app.

MEDICATION & APPOINTMENT REMINDERS

Provides unlimited customised medication and appointment reminders for the wearer and configured from the web dashboard (ConnectiveCARE).

FAMILY SPEED DIAL

Call up to 6 pre-set contact numbers automatically by pressing their photos displayed on watch.

GEO-FENCE

Set up a defined safe area (geo-fence). Family members and carers will receive an SMS and email alert when the watch leaves the safe zone. Ranked #1 geo-fence feature in CHOICE Personal Alarm Review (2019).

NON-MOVEMENT DETECTION

Family and friends can receive an SMS or email alert when non-movement by the wearer has been detected.

WELLNESS & QUALITY OF LIFE

This feature enables the watch to check in on the wearer by asking a series of questions to ensure the wearer is safe and well.

HEART RATE MONITORING

Captures the wearer’s heart rate during an SOS emergency situation which can then be shared with paramedics or family.

MOBILE APP & DASHBOARD

Links to ConnectiveCARE platform and mCareWatch app, enabling monitoring, reporting and locating the watch on laptop/computer/tablet.

CAPTURE BLOOD PRESSURE & WEIGHT

Watch connects via Bluetooth with separate biometric devices to measure blood pressure and weight. Biometric vital signs can be collected and shared with wearer’s physician and family members.

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mCareWatch 
Smartphone App

Realtime location finder for Anywhere, Anytime, Connected Caring™

The mCareWatch smartphone app is the go-anywhere companion to the mCareWatch HW2. Through the app, using GPS, mobile phone and WiFi technologies, you can access the ConnectiveCARE online platform and pinpoint the wearer’s position to within a few metres.

The mCareWatch app works with any iPhone or Android smartphone. It links with the ConnectiveCARE platform to give you:

  • Remote Watch Status
  • GPS Location
  • SOS Emergency Alarms
  • Geo-fence Detection
  • Tailored Medication Reminders
  • Receive Low Battery Alerts
$499
Includes mCareWatch HW2 + Set-up

Plus selected Monthly or Annual Service Plan

SERVICE PLANS

FREQUENTLY ASKED QUESTIONS

What are the colour options for the mCareWatch HW2?
The mCareWatch HW2 is available in black, however, the watch bands are detachable and can be replaced with other colours and also a velcro watch band. Please note this is an additional price on top of the mCareWatch device. The velcro band is available in charcoal and the watch band colours include: navy, pink, red, white and orange.
What is the difference between the mCareWatch HW2 and your previous models?
The mCareWatch HW2 is a 4G (LTE), water resistant and most advanced connected smart watch available today. The mCareWatch application will enable the mCareWatch HW2 to do the following: make SOS calls, setup customised medication and reminder alerts, detect non-movement, geo-fence alerts, location tracking, monitor heart rate and share with emergency services and family, speed dial contacts that automatically call family member by pressing a photo of them. The mCareWatch application also includes access to the carer’s mobile app and web dashboard for family and friends.
Is the mCareWatch HW2 waterproof and can I wear it in the bath or while swimming?
The mCareWatch HW2 is rated IP68 water resistant and dust resistant which means you can wear the watch in the shower only but not in the bath or while swimming.
How long does the battery last on the mCareWatch HW2?
Depending on what features have been activated – the battery should last between 24 to 36 hours. Please note, a poor mobile signal will drain the battery quickly.
How many carers can log into the carer’s mobile app and web dashboard (ConnectiveCARE)?
You can have up to five (5) carers log into the mobile app or ConnectiveCARE web dashboard.
Will my mum/dad have to carry a smartphone around with the watch?
No, the mCareWatch HW2 is a connected 4G device with its own SIM card and can operate without a smartphone. If your loved one has a smartphone, they could look at the watch replacing their smartphone and becoming a 3 in 1 (watch, mobile phone and emergency alarm).
What type of warranty do you offer with the mCare Huawei Watch 2?
We offer a 12 months warranty on the mCareWatch HW2. Please review the warranty conditions under our Terms and Conditions.
What happens when the SOS button is pressed?
The wearer can activate an SOS emergency voice call by simply pressing and holding down the red SOS button on the watch screen or the bottom right hand button. When the SOS call is activated, the watch will automatically dial the primary carer’s contact number (mobile or landline), and the carer will answer the call and speak to the watch wearer. If the first SOS contact does not answer their phone within 10 seconds, the watch will then start to call SOS contact 2 and so on until the SOS call is answered. Up to 6 other family or friends can also receive an SMS message on their smartphone with a map location of the wearer when the SOS button was activated
Is it safe to wear the mCareWatch HW2 on the wrist?
The mCareWatch HW2 has passed all tests and meets all Australian standards in relation to the Australian Communications and Media Authority (ACMA) standards under the Radio Communications Act 1992 and the Telecommunications Act 1997.
Can I change the watch face?
The mCareWatch HW2 has over fifteen different watch faces to choose from including analogue, digital, black background and white backgrounds.

PRE-PURCHASE QUESTIONS

How are credit card payments processed?
We use STRIPE as our online payment gateway. If you have any questions or need any assistance with your payment, please call 1300 188 557.
What details will appear on my credit card statement?
The name displayed on your transaction credit card statement will be ‘MCAREWATCH’
How will it be delivered?
We use Australia Post to deliver every order within Australia with a signature on delivery. If no one is home at the time of delivery, a card is left and the package will need to be collected from the nearest post office.

POST-PURCHASE QUESTIONS

Will the mCareWatch HW2 work overseas?
Yes the watch will work overseas however, you will need to add a separate SIM card with global roaming. Please note the mCare SIM card will not work overseas.
How long does it take from ordering and payment to receiving the Watch?
Once payment has been received and if you live on the Australian Eastern seaboard you will receive the watch device within seven (7) to ten (10) business days and up to ten (14) business days for deliveries to WA, SA and NT.
What do I need to program and set up on the watch before it is ready for use?
When you purchase the watch, you will receive the watch with a pre-installed SIM card that that is ready for use. The SOS contacts will be pre-programmed and ready for use when it arrives. Carers will be able to change and update the pre-programmed contact numbers anytime via the Mobile APP or the Carer’s ConnectiveCARE platform.
What does my SIM card Data Plan include and what are my responsibilities?
The BASIC service plan includes a SIM card with 30 minutes of voice calls (outgoing) and 25MB of data per month. Additional charges apply if the watch wearer exceeds these minimum thresholds.

The STANDARD and PREMIUM Service Plans include unlimited voice calls and 1GB of data per month. Additional charges apply if you exceed the 1GB of data per month.

IMPORTANT: All SIM cards are powered by the Optus 4G Plus Network. Please check your Optus 4G coverage here https://www.amaysim.com.au/about/coverage

PRODUCT DETAILS QUESTIONS

If I purchase the 12 Months Upfront plan and my father moves into palliative care can I cancel the service and receive a refund?
All purchases are final and no refund will be given for unused portions of your service subscription plan.
What are the payment options available?
All payments are made via credit card using the STRIPE payment gateway.

Call us on 1300188557 and we can take your order over the phone

Is it difficult to use the watch?
The watch is very easy to use for the wearer. All they will need to do is wear it on their wrist like any other watch and remember to press the red SOS button in an emergency situation. The watch has its own mobile number that anyone can call and speak to the watch wearer. When the watch’s mobile number is called, the watch will ring and the wearer can answer the incoming call by simply touching the green handset on the watch screen. When the call is answered, the watch will open up a loud speaker and the caller and wearer will be able to communicate. The SOS emergency contact, family speed dial contact numbers, photos, customised medication, appointment reminders and geo-fence are all activated by the carers via the online dashboard.
Do I need to use the Mobile App?
The Carer’s Mobile APP will be required for family or friends that would like to connect with the watch. When you download the Mobile APP (iOS and Google Play), as a carer you will be able to add and update the SOS emergency contact number, view the battery life remaining on the watch and to view location of the watch. The setup of customised medication and appointment reminders for the watch wearer and setup geo-fence perimeter area can be configured via the online dashboard ConnectiveCARE..
How do I download the Carer Mobile App?
The Carer Mobile APP is available to download FREE via the APP Store for iPhone and via Google Play for Android smartphones by searching ‘mCareWatch’. Carers can connect with the watch by simply downloading the mobile app on their smartphones.
What is battery life and how often does that watch need to be recharged?
The battery will last 24 -36 hours depending on what features are active and the usage of the watch. Other features such as the non-movement and geo-fence will also drain the watch’s battery. Please note, a poor mobile signal will also drain the battery.
How do you recharge the watch battery and how long does to take to recharge?
Your watch comes with a magnetic charging cradle and a USB cable, which can be used with a standard charger (5 V/1 A) to charge your watch.

NOTE: Charge your watch in a cool and dry place. Keep the charging port dry and clean before charging.

Connect the charging cradle to the charger using the USB cable. Place your watch onto the charging cradle. Align and attach the charging port to the magnets of the charging cradle. You should see the battery level on the watch face.

How does the wearer make a call out from the watch?
The wearer can make a call out by swiping the watch screen down and clicking on the green handset and swiping the watch screen twice. This will bring up a keypad and you will be able to enter the contact number and then press the green handset to make the call. The watch wearer can also call the speed dial contacts by simply swiping the watch screen (from right to left) and pressing and holding down on the speed dial contact’s photo, the watch will automatically dial that contact’s number.
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