NEW! mCareWatch Huawei Watch 2

 

Australia’s first 4G SIM-enabled smart watch now available pre-connected to the mCareWatch software platform

Achieve new levels of caring, safety, peace of mind and functionality with the mCareWatch Huawei Watch 2, which we can preconfigure to connect wearers, carers and their devices to the mCareWatch ConnectiveCARE platform.

Simply purchase the Huawei Watch 2 through mCareWatch, and you gain access to all the smart features of the Huawei Watch 2, PLUS connection to our software platform with its SOS functionality, customised medication and appointment alerts, GPS tracking, geo-fencing, non-movement alerts, biometric monitoring capabilities and all the other features that make mCareWatch the leader in caring, safety and healthcare technology.

And yes – it’s water resistant and can be worn in the shower for 24-hour protection when it’s needed most.

Couple the Huawei Watch 2 with the additional power and functionality of the mCareWatch software platform and you have an unrivalled device to support caring, safety and wellbeing – with full support and visibility across a range of devices.

Prices start at $699 for the Huawei Watch 2, fully configured with 12-months’ access to the mCareWatch software on watch, carer’s mobile app and setup and activation. SIM card and delivery charges extra.

About the mCareWatch Huawei Watch 2

With its 4G SIM, this smart watch is an Australian first, delivering standalone connectivity so you can step away from your phone and still enjoy nearly full phone functionality on the watch. Its stylish, classic wristwatch design is discreet but highly functional, easy to read and easy to use. And it’s dust resistant, water resistant and has a long battery life which make it perfect for caring, health and safety use.

The real bonus is that wearers can do all this and more without carrying their smartphone – and enjoy the benefits of connection to mCareWatch.

Welcome to a new level of wearer independence and carer peace of mind.

Funding Assistance

Some Australians may be eligible for Government or other assistance paying for their mCareWatch-enabled Huawei Watch 2. Check this list of funding options to help you decide if you should consider applying for assistance.

Link your Huawei Watch 2 with the mCareWatch software platform to access the following caring, safety and wellbeing features:

SOS EMERGENCY

SOS Button dials pre-set contact number or 24-hour emergency monitoring service. Multiple family members, friends, and carers can also receive an SMS and email alert when wearer activates the SOS button.

LOCATION TRACKING

Location tracker works indoors, outdoors and overseas using GPS, GSM (mobile towers) and Wi-Fi, providing a map position of the wearer via the web dashboard or mobile app.

MEDICATION & APPOINTMENT REMINDERS

Provides customised medication and appointment reminders for the wearer and configured from the web dashboard (ConnectiveCARE).

FAMILY SPEED DIAL

Call pre-set contact numbers automatically by pressing their photos displayed on watch.

GEO-FENCE

Set up a defined safe area (geo-fence). Family members and carers will receive an SMS and email alert when the watch leaves the safe zone.

NON-MOVEMENT DETECTION

Family and friends can receive an SMS or email alert when non-movement by the wearer has been detected.

WELLNESS & QUALITY OF LIFE

This feature enables the watch to check in on the wearer by asking a series of questions to ensure the wearer is safe and well.

HEART RATE MONITORING

Captures the wearer’s heart rate during an SOS emergency situation which can then be shared with paramedics or family.

MOBILE APP & DASHBOARD

Links to ConnectiveCARE platform and mCareWatch app, enabling monitoring, reporting and locating the watch on laptop/computer/tablet.

CAPTURE BLOOD PRESSURE & WEIGHT

Watch connects via Bluetooth with separate biometric devices to measure blood pressure and weight. Biometric vital signs can be collected and shared with wearer’s physician and family members.

mCareWatch Huawei Watch 2
Smartphone App

realtime location finder for Anywhere, Anytime, Connected Caring

The mCareWatch smartphone app is the go-anywhere companion to the mCareWatch Huawei Watch 2. Through the app, using GPS, mobile phone and WiFi technologies, you can access the ConnectiveCARE online platform and pinpoint the wearer’s position to within a few metres.

Wearers are free to live independently and go where they please – without triggering a false alarm. Carers can find out where their loved ones are located through the mCareWatch app anywhere, anytime they have their smartphone handy.

If you’re not on the go, you can also log into the ConnectiveCARE online platform directly from your home computer or tablet to see all the same information.

The mCareWatch app works with any iPhone or Android smartphone. It links with the ConnectiveCARE platform to give you:

  • Remote Watch Status

  • GPS Location

  • SOS Emergency Alarms

  • Geo-fence Detection

  • Tailored Medication Reminders

  • Receive Low Battery Alerts

Purchase the mCareWatch Huawei Watch 2 for $699

INCLUDES:

  • Huawei Watch 2 (LTE) device with 24 months warranty
  • mCareWatch software on the Huawei Watch 2 for 12 months
  • Access to the mCareWatch carer’s mobile app and web dashboard for 5 carers or family members
  • Setup and activation

Plus select: 1. SIM card plan + 2. SOS Monitoring Plan

SIM Card Service Plan:

  • Add a Pre-Paid SIM card* with $10 credit (to be used over 365 days). Customer will need to add ongoing credit when $10 credit expires  OR
  • Add mCare SIM card instead of Pre-Paid SIM card – $220 for 12 months service upfront

SOS Emergency Monitoring Plan:

  • SOS emergency calls from the watch answered by family or friend  OR
  • Add 24/7 Monitoring Service to answer emergency SOS calls from the watch – $249 for 12 months Upfront

 

FAQ

What is the difference between the Huawei Watch and your other mCareWatch products?
The Huawei Watch 2 is 4G, water resistant and the best available connected smart watch available at the moment. We have partnered with Huawei to enable the Huawei Watch 2 with our mCareWatch software which includes specific features such as SOS calls, customised medication reminders, non-movement detection and more.
What are the colour options for the Huawei Watch 2?
The Huawei Watch 2 is only available in black.
Can I buy the Huawei Watch 2 from another supplier and use your mCareWatch application?
At this stage we can only setup the mCareWatch application by purchasing the Huawei Watch 2 from mCareWatch.
What is the difference between the Huawei Watch 2 and your mCareWatch application?
The Huawei Watch 2 is a 4G (LTE) connected smart watch which can make and receive calls. The mCareWatch application will enable the Huawei Watch 2 to do the following: make SOS calls, setup customised medication and reminder alerts, detect non-movement, geo-fence alerts, location tracking, monitor heart rate and share with emergency services and family, speed dial contacts that automatically call family member by pressing a photo of them. The mCareWatch application also includes access to the carer’s mobile app and web dashboard for family and friends.
What is the difference between the 4G and Bluetooth versions of the Huawei Watch 2?
The main difference between the 4G and Bluetooth versions of the watch is that the 4G version has independent communication functionality. Once a SIM card is installed in the 4G version, you can send and receive messages and make and receive calls directly on the watch without the need for a paired phone nearby. You can also set up call forwarding to ensure that you never miss a call. The Bluetooth version of the watch does not support independent calling. In other words, it can only be used to make or answer calls when the paired phone is nearby.

 

In addition, the 4G version of the watch allows certain functions to be used directly over the watch’s data connection, such as HiVoice assistant, system updates, app updates from the watch’s Play Store, and standalone third-party apps.

Can I add my own SIM card?
Yes you can add your own SIM card provided it is a nano SIM card which uses the Vodafone or Optus mobile network.
Is the Huawei Watch 2 waterproof and can I wear it in the bath or while swimming?
The Huawei Watch 2 is rated IP68 water resistant and dust resistant which means you can wear the watch in the shower only but not in the bath or while swimming.
Can I use the mCareWatch application on the Huawei Watch 2 bluetooth version?
No, the mCareWatch application can only be used on the Huawei Watch 2 LTE (4G) connected version.
How long does the battery last on the Huawei Watch 2?
Depending on what features have been activated – the battery should last a minimum of 24 hours.
Does the Huawei Watch 2 have a fall detector?
No, however the watch does have a non-movement detector which means if the wearer has had a fall and not been able to get up, the watch will send an alert to the carers (nominated family and friends), letting them know the wearer has not moved.
How many carers can log into the carer’s mobile app and web dashboard (ConnectiveCARE)?
You can have up to five (5) carers log into the mobile app or web dashboard.
Will my mum/dad have to carry a smartphone around with the watch?
No, the Huawei Watch 2 is a connected 4G device with its own SIM card and can operate without a smartphone. If you loved one has a smartphone, they could look at the Huawei Watch replacing their smartphone and becoming a 3 in 1 (watch, mobile phone and emergency alarm).
What type of warranty do you offer with the Huawei Watch 2?

We offer a 24 month warranty on the Huawei Watch 2. Please review the warranty conditions under our Terms and Conditions.

What happens when the SOS button is pressed?
The wearer can activate an SOS emergency voice call by simply pressing and holding down the red SOS button on the watch screen or the bottom right hand button. When the SOS call is activated, the watch will automatically dial the primary carer’s contact number (mobile or landline), and the carer will answer the call and speak to the watch wearer. Up to 5 other family or friends can also receive an SMS message with a map location of the wearer when the SOS button was activated
Is it safe to wear the Huawei Watch 2 on the wrist?
The Huawei Watch 2 has passed all tests and meets all Australian standards in relation to the Australian Communications and Media Authority (ACMA) standards under the Radio Communications Act 1992 and the Telecommunications Act 1997.

Pre-Purchase FAQ

How are credit card payments processed?
We use PayPal or Ezidebit as our online payment gateway. You may also pay via by calling our help line 1300188557 or via EFT and cheque. If you have any questions or need any assistance with your payment, please call 1300 188 557.
What details will appear on my credit card statement?
The name displayed on your transaction credit card statement will be ‘MCAREWATCH’
How will it be delivered?
We use Australia Post to deliver every order within Australia

Product Details FAQ

Can I buy the mCareWatch without the SIM card service plan?
No you must purchase the watch and select a service plan as this includes the SIM card with emergency calls, data, setup activation fee, mobile app and access to the carer’s ConnectiveCARE platform.
What is the difference between selecting the Monthly Plan and the 12 Months Upfront Payment Plan?
The only difference is the price you pay for each plan. The Monthly Plan is paid month to month and you pay as you go. The 12 Months Upfront Plan is a further discounted price paid upfront for the 12 months access.
If I purchase the 12 Months Upfront plan and my father moves into palliative care can I cancel the service and receive a refund?
All purchases are final and no refund will be given for unused portions of your service subscription plan.
What are the payment options available?

You can pay via the following methods:

PayPal or Ezidebit (via your credit card)

Call us on 1300188557 and we can take your order over the phone

EFT: pay by transferring funds directly into our bank account

Cheque

NOTE: we do not accept American Express cards.

What is the size of the watch?

It weighs 57 grams and the watch dimensions are 48.9mm x 45mm x 12.6mm.

Is it difficult to use the watch?

The watch is very easy to use for the wearer. All they will need to do is wear it on their wrist like any other watch and remember to press the red SOS button in an emergency situation. The watch has its own mobile number that anyone can call and speak to the watch wearer. When the watch’s mobile number is called, the watch will ring and the wearer can answer the incoming call by simply touching the green handset on the watch screen. When the call is answered, the watch will open up a loud speaker and the caller and wearer will be able to communicate. The SOS emergency contact, family speed dial contact numbers, photos, customised medication, appointment reminders and geo-fence are all activated by the carers via the online dashboard.

Do I need to use the Mobile App?

The Carer’s Mobile APP will be required for family or friends that would like to connect with the watch. When you download the Mobile APP (iOS and Google Play), as a carer you will be able to add and update the SOS emergency contact number, view the battery life remaining on the watch and to view location of the watch. The setup of customised medication and appointment reminders for the watch wearer and setup geo-fence perimeter area can be configured via the online dashboard ConnectiveCARE..

How do I download the Carer Mobile App?

The Carer Mobile APP is available to download FREE via the APP Store for iPhone and via Google Play for Android smartphones by searching ‘mCareWatch’. Carers can connect with the watch by simply downloading the mobile app on their smartphones.

What is battery life and how often does that watch need to be recharged?

The battery will last between 24-36 hours depending on what features are active and the usage of the watch. Other features such as the non-movement and geo-fence will also drain the watch’s battery.

How do you recharge the watch battery and how long does to take to recharge?

Your watch comes with a magnetic charging cradle and a USB cable, which can be used with a standard charger (5 V/1 A) to charge your watch.

NOTE: Charge your watch in a cool and dry place. Keep the charging port dry and clean before charging.

Connect the charging cradle to the charger using the USB cable. Place your watch onto the charging cradle. Align and attach the charging port to the magnets of the charging cradle. You should see the battery level on the watch face.

How does the wearer make a call out from the watch?

The wearer can make a call out by swiping the watch screen down and clicking on the green handset and swiping the watch screen twice. This will bring up a keypad and you will be able to enter the contact number and then press the green handset to make the call. The watch wearer can also call the speed dial contacts by simply swiping the watch screen (from right to left) and pressing and holding down on the speed dial contact’s photo, the watch will automatically dial that contact’s number.

Post-Purchase FAQ

Will the Huawei Watch 2 work overseas?

Yes the watch will work overseas however, you will need to activate global roaming. Please note additional charges apply and call charges will be charges at international global roaming rates.

How long does it take from ordering and payment to receiving the Watch?

Once payment has been received and if you live on the Australian Eastern seaboard you will receive the watch device within seven (7) to eight (8) business days and up to ten (10) business days for deliveries to WA, SA and NT. An express delivery service can be organised for any deliveries within 5 working days for an additional fee.

What do I need to program and set up on the watch before it is ready for use?

When you purchase the watch, you will receive the watch with a pre-installed pre-paid SIM card that you will need to activate and add credit for voice calls and data. The SOS contact will be pre-programmed and ready for use when it arrives. Carers will be able to change and update the pre-programmed contact numbers anytime via the Mobile APP or the Carer’s ConnectiveCARE platform.

What does my SIM card Data Plan include and what are my responsibilities?

The Amaysim pre-paid SIM card inserted into the watch will need to be activated with Amaysim direct and includes $10 credit which can be used over 365 days. The cost breakdown for the pre-paid SIM card is based on the following charges: voice calls are charged at 12c per minute for standard voice calls to mobiles and landlines, 29c per minute to 13 numbers and 12c per minute for voicemail retrieval. Data is charged at 7.2c per MB. Text are charged at 12c per standard SMS and 49c per standard MMS. Once the $10 credit on your pre-paid SIM card has been used, you will need to add ongoing credit to ensure the watch operates as required. It is the customer’s responsibility to ensure the watch has credit.

The mCare SIM card 12 months service plan includes 30 minutes of voice calls (outgoing) and 25MB of data per month. Additional charges apply if the watch wearer exceeds these minimum thresholds.