NEW! mCareWatch HW2
Australia’s first 4G SIM-enabled smart watch now available pre-connected to the mCareWatch software platform
Achieve new levels of caring, safety, peace of mind and functionality with the mCareWatch HW2, which we can preconfigure to connect wearers, carers and their devices to the mCareWatch ConnectiveCARE platform.
The mCareWatch HW2 is an easy to use smart watch, mobile phone, SOS alarm and GPS tracker in one. The watch also connects to our software platform with its SOS functionality, customised medication and appointment alerts, GPS tracking, geo-fencing, non-movement alerts, biometric monitoring capabilities and all the other features that make mCareWatch the leader in caring, safety and healthcare technology.
And yes – it’s water resistant and can be worn in the shower for 24-hour protection when it’s needed most.
Couple the mCareWatch HW2 with the additional power and functionality of the mCareWatch software platform and you have an unrivalled device to support caring, safety and wellbeing – with full support and visibility across a range of devices.
Prices start at $699 for the mCareWatch HW2, fully configured with 12-months’ access to the mCareWatch software on watch, carer’s mobile app and setup and activation. SIM card and delivery charges extra.
About the mCareWatch HW2
With its 4G SIM, this smart watch is an Australian first, delivering standalone connectivity so you can step away from your phone and still enjoy nearly full phone functionality on the watch. Its stylish, classic wristwatch design is discreet but highly functional, easy to read and easy to use. And it’s dust resistant, water resistant and has a long battery life which make it perfect for caring, health and safety use.
The real bonus is that wearers can do all this and more without carrying their smartphone – and enjoy the benefits of connection to mCareWatch.
Welcome to a new level of wearer independence and carer peace of mind.
Some Australians may be eligible for Government or other assistance paying for their mCareWatch HW2. Check this list of funding options to help you decide if you should consider applying for assistance. Please note, mCareWatch is a registered NDIS provider (registration number: 4050006555).
Link your mCareWatch HW2 with the mCareWatch software platform to access the following caring, safety and wellbeing features:
SOS Button dials pre-set contact number or 24-hour emergency monitoring service. Multiple family members, friends, and carers can also receive an SMS and email alert when wearer activates the SOS button.
Location tracker works indoors, outdoors and overseas using GPS, GSM (mobile towers) and Wi-Fi, providing a map position of the wearer via the web dashboard or mobile app.
MEDICATION & APPOINTMENT REMINDERS
Provides customised medication and appointment reminders for the wearer and configured from the web dashboard (ConnectiveCARE).
FAMILY SPEED DIAL
Call pre-set contact numbers automatically by pressing their photos displayed on watch.
Set up a defined safe area (geo-fence). Family members and carers will receive an SMS and email alert when the watch leaves the safe zone.
Family and friends can receive an SMS or email alert when non-movement by the wearer has been detected.
WELLNESS & QUALITY OF LIFE
This feature enables the watch to check in on the wearer by asking a series of questions to ensure the wearer is safe and well.
HEART RATE MONITORING
Captures the wearer’s heart rate during an SOS emergency situation which can then be shared with paramedics or family.
MOBILE APP & DASHBOARD
Links to ConnectiveCARE platform and mCareWatch app, enabling monitoring, reporting and locating the watch on laptop/computer/tablet.
CAPTURE BLOOD PRESSURE & WEIGHT
Watch connects via Bluetooth with separate biometric devices to measure blood pressure and weight. Biometric vital signs can be collected and shared with wearer’s physician and family members.
realtime location finder for Anywhere, Anytime, Connected Caring™
The mCareWatch smartphone app is the go-anywhere companion to the mCareWatch HW2. Through the app, using GPS, mobile phone and WiFi technologies, you can access the ConnectiveCARE online platform and pinpoint the wearer’s position to within a few metres.
Wearers are free to live independently and go where they please – without triggering a false alarm. Carers can find out where their loved ones are located through the mCareWatch app anywhere, anytime they have their smartphone handy.
If you’re not on the go, you can also log into the ConnectiveCARE online platform directly from your home computer or tablet to see all the same information.
The mCareWatch app works with any iPhone or Android smartphone. It links with the ConnectiveCARE platform to give you:
Remote Watch Status
SOS Emergency Alarms
Tailored Medication Reminders
Receive Low Battery Alerts
Purchase the mCareWatch HW2 for $699
- mCareWatch HW2 (4G) device
- mCareWatch software access for 12 months
- Access to the mCareWatch carer’s mobile app and web dashboard for 5 carers or family members
- Setup and activation
Plus select: 1. SIM card plan + 2. SOS Monitoring Plan
SIM Card Service Plan:
- Add a Pre-Paid SIM card* with $10 credit. Customer will need to add ongoing credit when $10 credit expires OR
- Add mCare SIM Service Plan for 12 months service upfront – $249
NOTE: For the Pre-Paid SIM card Option a $99 annual fee is due after the first 12 months to access the mCareWatch software on the watch, mobile app and web online platform.
For customers selecting the mCare SIM card Plan for 12 months Upfront – the access to the mCareWatch software is included when they renew the SIM card 12 Months service plan each year.
IMPORTANT: The SIM card is provided by Amaysim and powered by the Optus 4G Plus Network. Please check coverage of the Optus 4G Network in your area here: https://www.amaysim.com.au/about/coverage
SOS Emergency Monitoring Plan:
- SOS emergency calls from the watch answered by family or friend OR
- Add 24/7 Monitoring Service to answer emergency SOS calls from the watch – $249 for 12 months Upfront
What are the colour options for the mCareWatch HW2?
The mCareWatch HW2 is only available in black.
What is the difference between the mCareWatch HW2 and your previous models?
The mCareWatch HW2 is a 4G (LTE), water resistant and most advanced connected smart watch available today. The mCareWatch application will enable the mCareWatch HW2 to do the following: make SOS calls, setup customised medication and reminder alerts, detect non-movement, geo-fence alerts, location tracking, monitor heart rate and share with emergency services and family, speed dial contacts that automatically call family member by pressing a photo of them. The mCareWatch application also includes access to the carer’s mobile app and web dashboard for family and friends.
Can I add my own SIM card?
You can add your own nano SIM card (using the Optus or Vodafone network), provided you send the SIM card to us as we will need to pre-install the SIM card when setting up the watch.
Is the mCareWatch HW2 waterproof and can I wear it in the bath or while swimming?
The mCareWatch HW2 is rated IP68 water resistant and dust resistant which means you can wear the watch in the shower only but not in the bath or while swimming.
How long does the battery last on the mCareWatch HW2?
Depending on what features have been activated – the battery should last between 24 hours and 36 hours.
Does the mCareWatch HW2 have a fall detector?
No, however the watch does have a non-movement detector which means if the wearer has had a fall and not been able to get up, the watch will send an alert to the carers (nominated family and friends), letting them know the wearer has not moved.
How many carers can log into the carer’s mobile app and web dashboard (ConnectiveCARE)?
You can have up to five (5) carers log into the mobile app or ConnectiveCARE web dashboard.
Will my mum/dad have to carry a smartphone around with the watch?
No, the mCareWatch HW2 is a connected 4G device with its own SIM card and can operate without a smartphone. If your loved one has a smartphone, they could look at the watch replacing their smartphone and becoming a 3 in 1 (watch, mobile phone and emergency alarm).
What type of warranty do you offer with the mCare Huawei Watch 2?
We offer a 12 months warranty on the mCare Huawei Watch 2. Please review the warranty conditions under our Terms and Conditions.
What happens when the SOS button is pressed?
The wearer can activate an SOS emergency voice call by simply pressing and holding down the red SOS button on the watch screen or the bottom right hand button. When the SOS call is activated, the watch will automatically dial the primary carer’s contact number (mobile or landline), and the carer will answer the call and speak to the watch wearer. Up to 5 other family or friends can also receive an SMS message on their smartphone with a map location of the wearer when the SOS button was activated
Is it safe to wear the mCareWatch HW2 on the wrist?
The mCareWatch HW2 has passed all tests and meets all Australian standards in relation to the Australian Communications and Media Authority (ACMA) standards under the Radio Communications Act 1992 and the Telecommunications Act 1997.
Can I change the watch face?
The mCareWatch HW2 has over fifteen different watch faces to choose from including analogue, digital, black background and white backgrounds.
How are credit card payments processed?
We use PayPal, STRIPE and Ezidebit as our online payment gateway. You may also pay via by calling our help line 1300188557 or via EFT and cheque. If you have any questions or need any assistance with your payment, please call 1300 188 557.
What details will appear on my credit card statement?
The name displayed on your transaction credit card statement will be ‘MCAREWATCH’
How will it be delivered?
We use Australia Post to deliver every order within Australia with a signature on delivery. If no one is home at the time of delivery, a card is left and the package will need to be collected from the nearest post office.
Product Details FAQ
If I purchase the 12 Months Upfront plan and my father moves into palliative care can I cancel the service and receive a refund?
What are the payment options available?
You can pay via the following methods:
PayPal, STRIPE (via your credit card)
Call us on 1300188557 and we can take your order over the phone
EFT: pay by transferring funds directly into our bank account
NOTE: we do not accept American Express cards.
Is it difficult to use the watch?
The watch is very easy to use for the wearer. All they will need to do is wear it on their wrist like any other watch and remember to press the red SOS button in an emergency situation. The watch has its own mobile number that anyone can call and speak to the watch wearer. When the watch’s mobile number is called, the watch will ring and the wearer can answer the incoming call by simply touching the green handset on the watch screen. When the call is answered, the watch will open up a loud speaker and the caller and wearer will be able to communicate. The SOS emergency contact, family speed dial contact numbers, photos, customised medication, appointment reminders and geo-fence are all activated by the carers via the online dashboard.
Do I need to use the Mobile App?
The Carer’s Mobile APP will be required for family or friends that would like to connect with the watch. When you download the Mobile APP (iOS and Google Play), as a carer you will be able to add and update the SOS emergency contact number, view the battery life remaining on the watch and to view location of the watch. The setup of customised medication and appointment reminders for the watch wearer and setup geo-fence perimeter area can be configured via the online dashboard ConnectiveCARE..
How do I download the Carer Mobile App?
The Carer Mobile APP is available to download FREE via the APP Store for iPhone and via Google Play for Android smartphones by searching ‘mCareWatch’. Carers can connect with the watch by simply downloading the mobile app on their smartphones.
What is battery life and how often does that watch need to be recharged?
The battery will last between 24-36 hours depending on what features are active and the usage of the watch. Other features such as the non-movement and geo-fence will also drain the watch’s battery.
How do you recharge the watch battery and how long does to take to recharge?
Your watch comes with a magnetic charging cradle and a USB cable, which can be used with a standard charger (5 V/1 A) to charge your watch.
NOTE: Charge your watch in a cool and dry place. Keep the charging port dry and clean before charging.
Connect the charging cradle to the charger using the USB cable. Place your watch onto the charging cradle. Align and attach the charging port to the magnets of the charging cradle. You should see the battery level on the watch face.
How does the wearer make a call out from the watch?
The wearer can make a call out by swiping the watch screen down and clicking on the green handset and swiping the watch screen twice. This will bring up a keypad and you will be able to enter the contact number and then press the green handset to make the call. The watch wearer can also call the speed dial contacts by simply swiping the watch screen (from right to left) and pressing and holding down on the speed dial contact’s photo, the watch will automatically dial that contact’s number.
Will the mCareWatch HW2 work overseas?
Yes the watch will work overseas however, you will need to add a separate SIM card with global roaming. Please note the mCare SIM card will not work overseas.
How long does it take from ordering and payment to receiving the Watch?
Once payment has been received and if you live on the Australian Eastern seaboard you will receive the watch device within seven (7) to ten (10) business days and up to ten (14) business days for deliveries to WA, SA and NT. An express delivery service can be organised for any deliveries within 5 working days for an additional fee.
What do I need to program and set up on the watch before it is ready for use?
When you purchase the watch, you will receive the watch with a pre-installed SIM card that that is ready for use. If you purchase the ‘Pre-Paid SIM card’ you will need to activate and add credit for voice calls and data. The SOS contact will be pre-programmed and ready for use when it arrives. Carers will be able to change and update the pre-programmed contact numbers anytime via the Mobile APP or the Carer’s ConnectiveCARE platform.
What does my SIM card Data Plan include and what are my responsibilities?
The Amaysim pre-paid SIM card inserted into the watch will need to be activated with Amaysim direct and includes $10 credit. The cost breakdown for the pre-paid SIM card is based on the following charges: voice calls are charged at 12c per minute for standard voice calls to mobiles and landlines, 29c per minute to 13 numbers and 12c per minute for voicemail retrieval. Data is charged at 7.2c per MB. Text are charged at 12c per standard SMS and 49c per standard MMS. Once the $10 credit on your pre-paid SIM card has been used, you will need to add ongoing credit to ensure the watch operates as required. It is the customer’s responsibility to ensure the watch has credit. NOTE: if the pre-paid SIM card has no credit, the watch will not function and the SOS calls and tracking will not operate.
The mCare SIM card 12 months service plan includes 30 minutes of voice calls (outgoing) and 25MB of data per month. Additional charges apply if the watch wearer exceeds these minimum thresholds.
IMPORTANT: The SIM card is provided by Amaysim and powered by the Optus 4G Plus Network. Please check your Optus 4G coverage here https://www.amaysim.com.au/about/coverage